Microsoft Social Engagement

Microsoft Social Engagement is a powerful social tool that helps you to connect with your customers, prospects and partners on social media including Twitter, Facebook, Instagram, Blogs, Boards, Forums, Videos, news syndication and custom sources via RSS.


With the Social Listening, Social Engagement, Intelligent Social capabilities, you gain deep social insights and sentiment about your business, brand, products and services. Microsoft's unique sentiment analysis helps marketing professional to evaluate keywords in posts to determine whether they are positive, negative, or neutral. It detects social posts and routes them as cases or leads into CRM.

Connect with your customer

Microsoft Social Engagement enables your sales teams, customer service agents to interact with customers via social media channels including Facebook, Twitter, YouTube, LinkedIn…etc. For example, you can acquire video posts and comments on YouTube channels directly from Microsoft Social Engagement.

Prompt response to the market and your customer

The post and trend alert function which automatically delivers an email to you within a few hours if any new posts or trend match your selected filter. It helps you to discover new trends and engage your customer more effectively.

Effective acquire prospects

Sales teams can reach out to prospects on social media channel easily. They can build credibility and source new leads via social selling.

Microsoft Social Engagement

ACW Group

ACW Distribution

ACW Distribution (HK) Limited is a Value-Added Distribution corporation for leading Enterprise Solutions in the Asia-Pacific region since 1986. We create IT solutions by integrating the "Best-of-Breed" products in the market and delivering them to the end user via an extensive network of trained and certified channel partners in the region.

ACW Solutions

ACW Solutions Limited provides comprehensive and the best of breed information technology solutions including Enterprise Resource Planning (ERP), Retail Management, Human Resource Management, Business Process Management (BPM/ Workflow), Business Intelligence (BI) to cater different client's requirements. Our clients include enterprises from Multi-national Corporation to small and medium business in the Greater China Region. Providing strategic solutions to improve effectiveness, productivity as well as competitive power to clients is the mission of our company.

ACW Services

With over 30 years presence in the market, ACW Services (HK) Limited is more dedicated and experienced in delivering an extensive family from generic to enterprise solutions in order to ensure swift adaptability for your business.

ACW Consultancy

ACW Consultancy Limited is the premier business solution provider in the Greater China region under ACW group. Headquarter in Hong Kong, ACW group is found in 1986, with offices in China, Hong Kong and Philippines. The group consists of four subsidiaries, ACW Consultancy, ACW Solutions, ACW Distribution and ACW Services. As a professional solution arm of ACW group, ACW Consultancy focuses on the business management solution and consulting services.

Group Contact

Contact details of ACW Group are available here.

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