Tuesday, February 07, 2012
 
 
 
 
Implementation services
Technical Support services
Project Management services
Technical training
Consultation services
   


Want to reduce cost of your overhead and extended cost commitments? Want to optimize your IT assets to boost productivity? Our SGP on-demand services help you to have a deep insight of your IT assets.

SGPRO Project provides end-to-end project implementation and management service for customers to assure that the project is well planned and completed efficiently. This service is ideal for customers planning and implementing mission critical projects with complicated requirements.

SGPRO Project deliverables includes:
  • Project planning and implementation lead by a dedicated project manager
  • Provide site validation and pre-implementation consulting service
  • Provide pre-implementation meeting with customer to study and collect user requirements, discuss implementation, checklist and user acceptance tests (UAT) details
  • Project documentation throughout the project life-cycle which including, but not limited to, pre-implementation checklist, implementation schedule, UAT document, project implementation report to assure the project is well prepared, implemented efficiently and correctly and for customer's easy reference and documentation purpose
  • Extend service hours from Monday to Friday, 9:00 - 21:00 to increase implementation flexibility and reduce impact to customer's environment during office hours
  • Provide operation manual which includes not only general operation procedure and maintenance recommendation, but also the operation and maintenance specific to customer's environment
  • Carry out UAT together with customer to assure the project are implemented properly according to the requirements
  • Conduct skill transfer session to transfer essential and customer's environment specific skills for administration and maintenance of the system
  • Free SGPSilver Support for 3 months
Service Hours

Mon - Fri, 9:00 - 21:00 except the following:
  • Hong Kong public holidays
  • Typhoon Signal No.8 or above hoisted
  • Black Rainstorm Warning signal hoisted
 
 
ACW distribution:
We create IT solutions by integrating the "Best-of-Breed" products in the market and delivering them to the end user via an extensive network of trained and certified channel partners in the region.
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ACW solutions:
As one of the major Microsoft Business Solutions Center in the region, we specialize in supporting Microsoft ERP solutions, Dynamics AX and Dynamics NAV, with a profound knowledge of the products, the industries and project management.
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ACW services:
We focus on providing a wide array of professional services, from up-front consulting to determining what software you need, to assisting with the installation and setup of the software, training your staff to use it, and supporting them with expert technical assistance.
 
   
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